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About Us Banner Image

The story of our rich heritage began in 1991.

It all started with two guys, who went to high school together, seeing a need in the market for a company that provided both voice and data services. From there, the vision to create and build Preferred was born. In 2014, Preferred was purchased by co-founder, Vince Arden, and his wife, Christine Arden. Vince, a graduate of DeVry University, took on the role as President of the company, providing vision, building a strong leadership team, and developing new business. Christine, an MBA from St. Xavier University, has provided expertise in various roles at Preferred over the past 24 years and has vast knowledge of IT service delivery and procedures. She was named Chief Operations Officer and is implementing and refining our world class service methodology.

While our company has evolved over time, our capability to consistently meet and exceed our customers' high expectations remains the same. Over the past 24 years, we have successfully served over 500 businesses that rely on technology to maximize staff productivity and profitability. We continue to demonstrate a strong commitment to providing unrivaled service, professional staff with extensive expertise, and results-based performance.

Today, Preferred is a leading provider of world class business technology solutions and services that consistently delivers peace of mind and a better bottom line. Our company's solutions portfolio includes SmartOffice (cloud services), Total Network Care (managed IT), VoIP (phone), Cloud Secure (business backup & disaster recovery), and SiteSecure (network & video security).

Our Formula

Over the past 24 years we have developed a formula that consistently produces a world class experience for our clients time and again. This formula is what we call the Preferred Way.

  • Unrivaled Service | Customer Service that Exceeds Expectations
  • Sensible Insights | Sharing Knowledge that Creates Awareness
  • Clear Solutions | Tailored solutions that Achieve Success

Our Vision

Built on a foundation of great solutions and employees with a passion for service, our vision is to be recognized as the best places to work in Illinois with a client service base of 1000 users actively utilizing our world class services.

We're a 24 year old company that continues to think like a start-up. We're never satisfied with the status quo. Our client's needs are always changing and evolving, so we adapt and strive to always develop new solutions that continue to help them achieve success. We're about finding better ways to provide unrivaled service and better customer computing and communication solutions – where, when, and how they want it delivered. Our team will always define the goal and go after it. Growth will come about if we stay true to our values and vision, work collectively, and enjoy the shared success both Preferred and our clients will experience together.

Read More about Our Core Values!

Vince Arden, CEO

Vince Modified PCSI20th 0047

Join Our Team

Join Our Team

We are always looking for talented people to join our team! Find out what positions we have available or send us your resume and we will try and put you in a position that fits your skill set.

Open Positions

Latest Blog Entry

How can you know when your organization should upgrade its technology infrastructure? The truth is that it’s not always immediately obvious when you should do so, as there are countless factors in play to consider at any given time. Today, we want to help your business deter...

Latest News

Preferred is rated Best Places to Work - 3 Consecutive Years!

Preferred has been named as one of the Best Places to Work in Illinois in 2020, 2021 and 2022. The awards program began in 2006 and is promoted by The Daily Herald Business Ledger in partnership with the Illinois Chamber of Commerce, MRA-The Management Association, the Small Business Advocacy Council and Best Companies Group.