Sales Support Specialist

Preferred is looking to fill our Sales Support Specialist position. We are looking for a professional who will process sales with a customer-focused attitude, ensuring the client is satisfied, and needs met. They will also help identify potential clients, maintain databases, place orders, check-in equipment, manage lists, manage agreement renewals, dates, contracts and coordinating client scheduling with account managers.

Sales Support Specialist responsiblities include:

• Providing equipment and labor quotes to clients
• Processing approved orders and checking in equipment when received
• Providing troubleshooting assistance for customer orders, account statuses and relevant problems
• Providing data and guides to help the sales team
• Managing agreements with clients for renewals with their Account Manager

Job Brief

We are looking for a qualified Sales support specialist to join our team. You will provide support to Technical Account Managers and respond to customer and prospect queries.

Our ideal candidate has 2 years or more, experience with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Responsibilities :

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Help identify potential clients
• Maintain client databases
• Place orders for approved quotes
• Check-in received equipment
• Manage marketing lists for new prospects and customers
• Manage client and vendor agreement renewals (dates, contracts, Adobe eSign)
• Coordinating client scheduling with account managers
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with account managers to develop specific sales strategies
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• Suggest sales process improvements

Requirement and Skills

• Work experience as a Sales support specialist or Sales support associate
• Hands on experience with CRM systems
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Understanding of basic profit percentages
• Detail orientated and organized
• Excellent communication skills
• Analytical and multitasking skills
• Enjoys working with a team
• BS degree in Marketing or associates degree in relevant field a plus

Working Hours

8am – 4:30pm. Monday – Friday
Hybrid Schedule at Tinley Park location – Monday and Thursdays

Compensation Package

Annual Salary based upon qualifications and experience
Employee health insurance
IRA 3% Dollar for Dollar match
Paid Holidays
Paid Vacation & Wellness
Performance Bonuses
Enjoyable work environment – 2020, 2021, and 2022 Best Places to Work Award Recipient

FAQ:

What does a Sales Support Specialist do?
The Sales Support Specialist ensures that all orders are processed in a timely manner. This includes responding to customer complaints and queries while also performing administrative tasks such as researching new products, requesting vendor quotes, or strategies for the company’s success will help win more deals.

What are the duties and responsibilities of a Sales Support Specialist?
A Sales Support Specialist is responsible for answering customer inquiries and scheduling meetings with customers about their order status. They will also work through inbound client quote requests and other sales support tasks daily. Organization of leads and clients’ needs to support sales team marketing efforts.

What makes a good Sales Support Specialist?
A good Sales Support Specialist has the ability to multitask, analyze data in an instant, and make decisions quickly. Also, they would initiate follow up on open tasks and responsibilities without management oversight. They also have excellent verbal and written communication skills so clients and team members can easily understand what’s next and when.

Who does a Sales Support Specialist work with?
A Sales Support Specialist’s job entails working closely with colleagues within the Sales / Account management team. They will also work specifically with the COO and CEO/Sales Manager.