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Preferred has been serving the Tinley Park area since 1991, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How Remote Monitoring and Maintenance Helps Us, Help You

Preferred Blog Technology

Vince Arden

Monday, March 16 2020

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Remote monitoring and management software helps businesses of all sizes avoid issues of equally variable sizes, which is why it is a key facet of the managed IT service model. We wanted to review some of the ways that it benefits the managed service provider, and as a result, benefits our clients.

First, What is RMM Software?

RMM (Remote Monitoring and Management) software is a solution that allows an us to--as it says in the name--remotely monitor and manage a client’s systems. By installing a small software application (known as an agent) into the various components of a business’ infrastructure, we are able to keep an eye on the business’ technology. When we detect an issue via that software, it can be identified and resolved without interrupting the operations of your business, oftentimes before you have any idea that an issue is even present.

How Does RMM Software Help Us?

There are a lot of ways that using RMM software is to our advantage:

It collects data about your systems, including the status and health of your devices.
It simplifies the process of updating and proactively protecting your systems.
It enables us to care for your systems without sacrificing travel time.
It allows for concurrent mitigation and resolution of IT issues.

So, why should any of this matter to a business? Simple--the benefits that we gain from these tools directly translate to benefits for you. For instance:

With additional data collected about everything on your network, we can better understand and care for these systems more effectively.
With updates and proactive protections applied more easily, you can enjoy a more secure computing experience.
With the need for us to travel reduced, you could see your issues and challenges resolved much more efficiently.
With IT tasks across an infrastructure resolved simultaneously, you could see improved results in less time.
With issues detected in their infancy, they can be resolved before they escalate into a larger problem.

Interested in Learning More About RMM?

Reach out to the team here at Preferred. Our expert consultants can help you determine your business’ needs and recommend the IT solutions that best fill them. Give us a call at 708-781-7110 to get started.

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IT Support Outsourced IT Managed Services

About the author

Vince Arden

Vince Arden is the founder and President of Preferred Communication Systems. He is a graduate of DeVry University with over 30 years of experience in the IT industry. In addition to providing leadership in sales, marketing, project management, and service delivery at Preferred, Vince provides Virtual CIO-level services for the 4th-largest Realtor Association in the nation and to an Inc. 500 fastest growing company. He has been interviewed by industry publications like Redmond magazine, CRN News, and Continuum for his expertise related to cloud computing and the managed IT services industry. He also lends his voice as a contributing author for the Cloud Business Review.

His core purpose is to, "Help people achieve their greatest potential in work and L.I.F.E." He passionately works toward making this a reality in every aspect of life, including his areas of expertise, such as thought leadership, ideation, communication, team building, and Servant Leadership. Vince models building strong relationships, both with his team at Preferred and with his clients. He strives to build a network of people he can embolden to work smarter, so that they may ultimately be able to live better.

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