Level 2 Help Desk Specialists will provide desktop support to remote users, while possessing top notch communication skills. They will have the ability to multitask in a fast paced team environment and possess the knowledge and expertise to resolve customer issues efficiently and accurately. This position requires an ongoing desire to acquire new skills to ensure technical competency.

KEY RESPONSIBILITIES:

--Have the demonstrated ability to embrace new technology

--Have the ability to understand and adapt to a rapidly changing environment

--Have the ability to thrive in a fast paced workplace with multiple priorities and regular interruption

--Provide prompt and courteous customer service

--Experience/Familiar with Active Directory

--Experience/Familiar with Connectwise trouble ticketing System

--Document and track trouble calls to final resolution

--Create; update, monitor and assign Connectwise tickets

--Remote diagnostics and troubleshooting client workstations

--Knowledge of Remote Desktop or other applications

JOB QUALIFICATIONS:

--2 yrs experience in a help desk/desktop support environment

--CompTIA A+ certification preferred

--Ability to work well with internal staff and strong communication skills are a must

--Hardware/software maintenance skills are required

--Ability to multitask while staying focused in a fast-paced competitive environment

--Microsoft Office 2003/2007

--Knowledge of Windows XP, Windows 7 operating system

--Must be able to work in a team environment

--Must be able to resolve most of the customer service technical issues within the policies and guidelines provided

--Excellent customer service skills

--An Availability to work occasional weekends and evenings

Resume submissions must include salary history for consideration.

Send email to resumes@preferredsys.com

No phone calls accepted

Compensation: 30-35K based upon Exp